Changes in the global economy are affecting organisations' decisions relating to outsourcing customer services, says Wendy Atkins, who highlights emerging trends in the sector
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Latest Section Articles from Business Services
SEC streamlines accounting rules
Global accounting processes for US companies making international investments are to be streamlined due to a proposal by the US Securities and Exchange Commission (SEC) to switch to international accounting rules.
Services: the new frontier
Today, some 60% of the world FDI stock is in the services sector, in both developed and developing countries. The share of this sector in FDI flows is slightly higher. This is not surprising, as it reflects the sectoral structure of home and host countries: in developed countries, the services sector accounts for about two-thirds of GDP, in developing ones for more than half.
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